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White Castle
While Castle had "never heard of direct reimbursement until one of our employees dentist mentioned it," said Fred Gunderson, senior director of human resources at White Castle.

According to Mr. Gunderson, White Castle decided to go with DR after looking at numerous insured plans, which were deemed "very confusing, difficult and costly, with too many conditions."

The company decided in favor of DR because of its ease "in communicating it, in understanding it, in implementing it." Mr. Gunderson added that he personally signed on for DR coverage. "It's another example of where a company sat down and did its own research and determined that DR is the right thing for them" he said.

CMH Regional Health System, Clinton Memorial Hospital
Clinton Memorial implemented a direct reimbursement (DR) dental plan effective January 1, 1999. They are the second major Clinton County (Ohio), employer to implement DR within the past year. Liberty Capitol Savings Bank introduced DR to its 500 employees in early 1998.

Mary Ann Foland, benefits and compensation team leader at Clinton Memorial said the change was made to strengthen CMH's benefit package. "Our employees are vital to our continued success. We must be able to recruit and retain the best, and a solid benefit package is an important part of a person's total compensation."

Foland explained, "We listened to the concerns that our employees had with the more traditional plan that we had in place. Most of the complaints centered around the feeling that they knew how the procedure would be paid, only to learn that their particular procedure fell under one of the limitations or exclusions.

Foland added, "We wanted more of the dollars spent on dental to be returned to our employees instead of being spent to manage and administer claims. We made a strategic decision to simplify our plan, contain costs, and provide a better value to dental benefits to our employees" 

City of Cary, North Carolina
"I've attached the financial report for your reference. As you can see, the $16,027.34 savings is substantial and impressive. I determined that if we had remained fully insured with our previous carrier, we would have paid approximately $25,000 more in premiums than what was necessary to cover actual claims.

Thank you for your assistance and quality customer service approach in our first year. Unfortunately, we have few reasons to contact you on any regular basis because we never had any problems. I guess that's what happens when you are kin to the "Maytag Man"."


Dale A. Johnson
Benefits Manager

What Employers Say About Direct Reimbursement

  • "Why haven't I heard about this before?"
  • "Best benefit we ever put in."
  • "I think it means better dental care for the employee, at less cost to the employer and less hassle for everybody."
  • "We don't understand why every employer isn't using it."
  • "Out of all the benefit we have put in, this one gets the fewest complaints."
  • "Our employees love the simplicity and really appreciate this benefit."

DR Administrative Services, Inc.
20 Broadhollow Road, Suite 3007
Melville, NY 11747

1-888-791-DRDP (3737) (toll free number)
631 629-4111 (fax)
1-888-791-1313 (toll free fax)

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